Shipments and returns
Instinct Trail Canada will strive to deliver your purchase in the most efficient manner possible.
Your order will be delivered to the indicated address that has been communicated to us upon your order transaction.
All Canada and US shipments are sent with POSTE CANADA or FEDEX in 2 to 5 days.
Despite all the care to make the preparation and dispatch of parcels, some orders may contain damaged or non-compliant products. If the customer believes that the delivered products are defective or non-compliant, it must apply to Instinct Trail Canada by describing in detail its reasons for this within 15 days from delivery to direct complaints to Instinct Trail Canada. No refunds or exchanges will take place if the objection is communicated to him thereafter. Instinct Trail Canada will review the complaint and subsequently communicate the procedure. The product will return will be a new condition, complete in its original packaging, with all its labels, accessories, documentation and instructions for use, as well as the purchase invoice for Instinct Trail Canada to identify the customer. return reception at Instinct Trail Canada, customers will be able to either obtain delivery of a product identical to the failed product within the limits of available stocks or obtain delivery of a quality product and price equivalent to the product failed (if it is possible to deliver the same product to the failed product) or a full refund of the price of the product ordered in a time of 14 working days from the date of reimbursement. No product exchange or refund will be made if it is revealed that the defect is attributable to the customer, particularly if it results from improper use in normal use, modification or adaptation of the product to initiative of the client or prolonged use of the customer.
Complaints should be addressed to firstname.lastname@example.org or
INSTINCT TRAIL CANADA 8358 RUE LABARRE MONTREAL QC H4P 2E7